Refund Policy

A refund request is generally eligible when all of the following apply:

• The request is submitted within 14 calendar days of purchase.
• The request relates to a legitimate purchase made through an authorized checkout or payment channel.
• You provide enough information for us to identify the order, such as the purchase email, receipt, or order reference.

To request a refund, contact us through the support or purchase channel used for your order and include your order details and a short description of the issue.

We may ask for additional information to verify the purchase and investigate technical or billing problems before processing the request.

Approved refunds are typically returned to the original payment method. Processing times depend on the payment provider or financial institution involved.

We may decline a refund request in cases such as:

• Requests submitted after the 14-day refund window.
• Purchases that cannot be verified.
• Fraud, abuse, repeated refund patterns, or chargeback misuse.

Questions about refunds should be sent through the contact or support channel provided on FixorAI.